Our works
Trusted By Top Brands
Restaurant
Background/Challenge
Food Passion’s strategy proactively drives customers into its branches nationwide. To do so, the restaurant chain has been building up its membership base since 2019 and named them “Gon Gang”. However, in order to continuously luring them to dine in their outlets, the chain requires flexible and scalable CRM to serve its omnichannel strategy, solidifying its brand positioning.
Solution
Food Passion selected DeepBLOK’s Loyalty Solution to support
Gon Gang’s active membership program and its promotions.
With our multi-tier membership, Gon Gang can offer customized promotions to its intended groups inducing them to visit the stores more often while boosting its sales. Our solution allows multi-layer promotion management in order to tailor programs based on customer profile and history. Customers can also easily access the offers via mobile app and social platform like LINE.
Background/Challenge
The Coffee Club(Thailand), Australia’s largest home-grown café group with approximately 400 stores throughout 9 countries, with upwards of 40 million dedicated customers. The Coffee Club strategize to use the date-driven approach to do personalized promotion with customers in order to increase the brand loyalty and purchase frequency to customers.
Solution
The Coffee Club selected DeepBLOK as its loyalty and gift card solution to offer customers a comprehensive membership program. The program includes promotions, points, and tiered membership benefits, while the gift card feature allows customers to purchase and send gift cards. All these features are conveniently accessible through the Coffee Club's native mobile app, providing a seamless experience for customers.
Background/Challenge
The Pizza Company, one of Thailand's largest pizza outlets, seeks to boost customer engagement and loyalty across all touchpoints, including dine-in, take-away, delivery (web and app), and call centers.
To enhance purchase frequency, ticket size, and loyalty, the brand needs a flexible and scalable CRM to support its omnichannel strategy and strengthen its brand positioning.
Solution
DeepBLOK's Loyalty Solution empowers The Pizza Company to personalize promotions and boost customer engagement across all channels (dine-in, take-away, delivery and etc.) By segmenting customers and tailoring offers based on their profiles and history, The Pizza Company can incentivize repeat visits and increase sales. Customers can conveniently access these offers through the Pizza Company's mobile and web app. (https://1112.com/rewards)
Retail
Background/Challenge
CMHL, one of the largest retail outlet operators in Myanmar, was looking for a way to enhance customer experience in its stores and network of brands across the country. The solution must have functionalities catered specifically for CMHL’s multi-brands and requirements to serve its shoppers as well as collecting vast information to strengthen its domination in the cutthroat customer-centric retail environment.
What we provide
DeepBLOK’s Loyalty and Gift Card solutions offer CMHL unrivaled, versatile membership and promotion management system on a single platform yet cost-effective enough to expanding members and their data. Utilizing cloud-based services, CMHL has access to critical retail data in real time, so they can create and adjust supporting programs at any time. For long term plan, CMHL can combine customer information and advanced tools to analyze and segment customer groups, and initiate a targeted promotion to the right group at the right time.
Banking
Background/Challenge
KBank’s exclusive program, THE WISDOM, has been delighting high-net-worth customers with exceptional privileges for over 10 years. Driven by a customer-centric approach, the bank seeks new ways to enhance the experience and ensure lasting loyalty. The challenge from our discerning customers and KBank includes delivering high-quality, secure services within a limited development timeframe.
Solution
KBank wanted to ensure customers having fully benefited from these privileges, making the customer journey free of troubles or unpleasant surprises. DeepBLOK’s approach is to provide KBank with a unique and flexible solution from our company, aiming to improve the journey when redeeming special privileges as well as committing to deliver the solution within a tight timeframe.Our solution consists of: a privilege management and booking system, customer access to services via LINE, and a backend administrative system for quota management and reporting as well as a content management tool. All these seamlessly integrated with the bank’s reward point system and the bank’s widely popular mobile application.
Education
Background/Challenge
Chulalongkorn University or CU was looking for a convenient way to serve and service its student body, faculty, as well as staff on the same platform. As a well-recognized higher institution, a well-designed and complete mobile app would also be required to enrich its members’ experience.
What we provide
Working with a bank partner and a system integrator, DeepBlok put together a comprehensive yet convenient solution on CU members’ mobile devices, so they can gain access to the university’s facilities and services, make reservations, utilize banking services, and enjoy promotions from various retail partners.
The CUNEX app makes use of our Loyalty Program Solution in order to connect CU members to wide variety of services and partners.
